We accept returns within 30 days of purchase.

If you wish to return a product you need to obtain a Return Merchandise Authorization ("RMA") number. Such RMA number is good for 10 days and must be written on the outside of the returning package. No returns will be accepted without an RMA number. All returned products must be in the same condition that they were received and in the original packaging. Please hold on to all packaging instruction manuals etc. until you are sure that you are happy with the products you have purchased.

It is recommended that you use a shipping carrier that requires a signature for proof of delivery. Please note that return shipping charges are not included in the credit and it is your responsibility to pay for return shipping.

Need Help? Call: 877-813-PETS

Returned product is subject to a 25% restocking fee. Returns/exchanges may take up to 6 weeks for processing and may be issued credit on account.

Packing and Shipping

Shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note once a product has shipped it is considered a complete sale. If you decide you want to cancel your order after the item has shipped you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping.

Some products may be subject to an additional 25% restocking fee. PLEASE NOTE ALL PRESCRIPTION ITEMS ARE NON-RETURNABLE.