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Most orders are processed within 48 hours.
If you have a back order situation you will be notified by email. Prescription
orders will be processed upon receipt of a prescription that is correct
and complete.
EXPEDITE SHIPPING MEANS THAT YOU CHOOSE FOR US TO NOT CALL YOU WITH A SHIPPING COST BEFORE SHIPPING THE PRODUCT. IT DOES NOT MEAN THAT YOUR PRODUCT WILL BE SHIPPED NEXT DAY SERVICE.
Shipping Options:
We use Priority Mail, UPS and FEDEX to ship our orders
to the 48 contiguous United States. To ship to AK, HI, APO addresses
and US Territories, please contact customer service at 877-813-7387.
Standard Service (3-5 business days)
Standard service includes ground shipping and priority mail to the 48
contiguous United States. Your order should arrive within 3-5 business
days. Business days are Monday-Friday, excluding federal holidays. Shipping
costs are based on the dollar value of the order and can be found in
the chart below.
3-Day Service/2-Day Service (2-4 business days)
After processing, your order will arrive in 2-4 business days.
Business
days are Monday-Friday, excluding federal holidays.
Shipping
costs are based on the dollar value of the order and can be found in
the chart below.
Next Day Service (1-2 business days)
After processing, your order will arrive in 1-2 business days. Business
days are Monday-Friday, excluding federal holidays.
Shipping
costs are based on the dollar value of the order and can be found in
the chart below.
Special Shipping Considerations:
Vaccines/Perishables:
Vaccines and perishables are sent via 2-Day Service
Monday-Wednesday and Next Day Service on Thursday to ensure safe arrival.
All vaccines and perishables are sent in a cooler with ice packs. When
a perishable item is chosen a cooler/ice pack charge will be added to
your shopping cart.
Thermal Box Price: Add $6.95 / 12 Perishable Items
Orders marked Special Shipping:
The size and/or weight of some products limit the ways we can ship them to your destination. Products that are overweight or over-sized will not have a calculated total in the shopping cart. Shipping charges will be calculated by a Customer Service Representative and you will be notified of the charges prior to shipping your order. A $1.75 handling fee will be added to all orders that require special shipping.
Some products have legal restrictions on the methods
we are able to ship. Packages marked ORM-D are not legally able to be
transported by air and therefore will only be shipped ground to their
destination. Also, these products cannot be delivered to a PO Box address.
Signature Required:
Customers must be available to sign for packages. In
some cases, an adult signature is required. Pet Supplies 4 Less is not
responsible for misdirected or undeliverable packages.
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