Shipping Policy
Holiday Closing/Shipping Hours
- Monday, May 29th, 2023: Memorial Day - offices are closed as well as all carriers.
- Tuesday, July 4th, 2023: Independence Day - offices are closed as well as all carriers.
- Monday, September 4th, 2023: Labor Day - offices are closed as well as all carriers.
- Thursday, November 23rd, 2023, Thanksgiving Day - offices are closed as well as all carriers.
- Sunday, Dec. 24, 2023: Christmas Eve - offices are closed as well as all carriers.
- Monday, Dec. 25, 2023: Christmas Day - offices are closed as well as all carriers.
- Sunday, Dec. 31, 2023: New Year's Eve - offices are closed as well as all carriers.
- Sunday, Jan. 1, 2023: New Year's Day - offices are closed as well as all carriers.
Last day to order to receive packages by Christmas Day:
- Standard Ground Shipping: Thursday, Dec. 14, 2023
- 2-Day Shipping: Wednesday, Dec. 20, 2023
- Standard Overnight shipping:Thursday, Dec. 21, 2023
Updated October 28, 2022
May 24, 2021, Covid-19 Updated Shipping Information
Pet Supplies 4 Less will continue to ship perishables overnight shipping only on orders placed before Monday 11 AM CT and Tuesday 11 AM CT until further notice for all perishables, some of which are vaccines and prescriptions. Same day shipping only on orders placed before Monday 11 AM CT and Tuesday 11 AM CT. Orders placed after Tuesday 11 AM CT will be shipped the following Monday.
As of May 24, 2021, Pet Supplies 4 Less is only able to guarantee timely delivery or completed delivery on FedEx Standard Overnight product shipments per FedEx reinstatement for money back-guarantee for FedEx Standard Overnight product shipments.
Any other product of expedited shipping (other than FedEx Standard Overnight), all ground, including FedEx smart post will not be reimbursed to you by Pet Supplies 4 Less for any delayed, damaged, or unable-to-deliver products since FedEx has not reinstated these shipping options to their money back-guarantee. We will continue to fulfill your orders and ship products during this unprecedented period.
FedEx Update May 19, 2021 says effective April 6, 2021 money back-guarantee will be reinstated for select Fed Ex Standard Overnight® Express services for Us domestic.
In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express®, and FedEx Ground® services will remain suspended until further notice. The status of money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
FedEx has suspended Signature Required for most shipments.
Signature suspension notification to promote the Centers for Disease Control’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily implemented no-contact pickups and deliveries, including temporarily suspending most signature requirements for FedEx Express and FedEx Ground commercial and residential deliveries in the U.S. and Canada. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service. In most cases after making contact with the recipient, the team member will collect the recipient’s first initial and last name and enter “C-19” in place of the signature image. If an adult signature was requested by the shipper, the driver will collect the recipient’s first initial and last name, and then attempt to collect a signature by the recipient using an acceptable stylus or writing instrument, depending on the driver’s device, the driver will enter “C-19" in place of the signature.
Prescription Order Processing through our partner Pet's Choice Pharmacy
- Prescription items ordered must match the written prescription and the prescription form must be completed in entirety or your order could be delayed.
- Please allow 3-5 business days for veterinarians to respond to prescription requests, but sometimes the process can take longer, depending on the situation. Once the prescription authorization is received from your veterinarian, Pet's Choice Pharmacy will dispense your prescriptions and ship within 24-72 business hours.
- If you have a prescription on file and order was placed by 11 am Central Time (CT) we will do our best to ship the next business day..
- Prescription items, some medical supplies, and non-prescription items that require a veterinarian prescription due to State laws, such as vaccines, syringes, and needles will ship separately from the balance of your order. An email with separate tracking information will be sent to you.
Please see Prescription Disclaimer for additional information
Order Processing and Shipping Information
- Orders are processed typically within 24-48 business hours after submission.
- Ground orders placed after 11 a.m. Central Time (CT) will be processed the following business day. Currently we are not able to process orders on Saturday or Sunday. No Shipping on Holidays.
- FedEx SmartPost may be used to ship your package via ground unless otherwise specified. Please allow 4-7 business days for delivery. With the SmartPost ship service, your package is shipped via the FedEx Ground Network and handed off to your Post Office for final delivery. FedEx SmartPost reaches every U.S. Address, including P.O. Boxes and military APO. FPO, and DPO destinations.
. - Overnight orders, with the exception, of vaccines and temperature sensitive items, placed after 11 a.m. Central Time (CT) will be processed the following business day. Overnight orders shipped on Friday will not be delivered until the following Monday. In some areas Saturday delivery is available for an additional fee, please call 877-813-7387. No Shipping on Holidays..
- 2nd day orders, with the exception, of vaccines and temperature sensitive items, placed after 11 a.m. Central Time (CT) will be processed the next business day. 2nd day orders shipped on Thursday will not be delivered until the following Monday. No shipping on Holidays.
- Vaccine and Temperature Sensitive items Overnight orders processed by 11 am CT Monday, Tuesday & Wednesday are shipped same day. Overnight orders processed after 11 am CT Wednesday and orders processed on Thursday and Friday will be shipped the following Monday. 2nd day orders processed by 11 am CT Monday, Tuesday & Wednesday are shipped same day. 2nd day orders processed after 11 am CT Monday and Tuesday are shipped the following business day. Orders processed after 11 a.m. CT Wednesday and orders processed Thursday and Friday will be shipped the following Monday. No Shipping on Holidays.
Please make other special requests for shipping options in the Comments box at the end of checkout.
FedEx Delivery Signature Requirement Information
Please add a comment in the space provided at the bottom of the checkout page if you wish to require a signature for orders under $199 or to waive a signature for orders over $200. Signatures are required for orders over $500 without exception.
Please note: Overnight and 2nd Day orders cannot be shipped to a PO Box.
Large Purchase Quantity Important Notice
Large purchase quantities of certain items may result in additional shipping/freight charges. You will be notified as soon as possible if additional shipping applies. Your order will not ship until all charges are paid.
Inclement Weather
If you live in a region that exhibits extreme hot or cold temperature, we recommend you choose the express overnight shipping method. Pet Supplies 4 Less is not responsible if the content(s) of your package undergo inclement weather as this is out of our control. It is the client’s responsibility to consider current weather conditions when ordering medications. If arrangements need to be made on any shipping service or shipping method, it is the client’s responsibility to contact our customer service line at 877-813-7387 to discuss further arrangements. Additional charges may be applied at that time.
Risk of Loss
Pet Supplies 4 Less is not responsible for misdirected, weather-delayed, or undeliverable packages. All items purchased from Pet Supplies 4 Less are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please note once a product has shipped it is considered a complete sale.
Free Shipping
Certain products are marked free shipping. These products ship free and their price is not included towards the aggregate total of $69 for the Free shipping on orders $69 or greater.
$5.99 Flat Rate Standard Ground Shipping applies to select orders under $69.
Free Shipping on orders $69 or greater
Free standard shipping automatically applies to qualifying orders of $69 or greater within the contiguous United States. Certain items already receive free shipping and their price is not included in the aggregate total of $69, see free ship above. Additional Fees apply to some items cause the shipping cost to rise due to size, weight, or other considerations are not included in this program. These items are indicated on their product pages as Oversize, Temperature Sensitive, LTD QTY, and Drop ship. For orders under $69 see Shipping Charges.
Vaccines and Temperature Sensitive Items Cooler Fee
Vaccines and temperature sensitive items are identified on product page. A Styrofoam cooler is automatically added to the order, with an additional charge of $7.00 added to the shopping cart. Temperature sensitive items are shipped only Overnight or 2nd Day. Please note the Vaccine and Temperature Sensitive items shipping information above under order processing.
Oversize Item Fee
Oversize items are marked on product page. Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. 2nd Day and Overnight service is unavailable for oversized items.
ORM-D / Limited Quantity Items
ORM-D items are marked on product pages. Extra fees may apply if order quantity falls under the Limited Quantity (LTD QTY) designation. The U.S. Department of Transportation (DOT) prevents us from air-shipping items that may cause a hazard. Products that are marked ORM-D (Other Regulated Materials – Domestic) can only be shipped standard ground to a physical address, within the contiguous United States. They are unable to be shipped to a P.O. Box. The U.S. Department of Transportation (DOT) prevents us from air-shipping items that may cause a hazard.
This includes:
- aerosol-type products
- flammable and certain liquids.
Drop ship Items
Drop ship items are marked as "Ships directly from manufacturer". These items can only be ordered by via phone 877-813-7387.
Shipping Charges & Additional Fees Table
| Order Subtotal | Free Standard Ground (2-7 days) | Standard Ground (2-7 days) | Standard 2nd Day (2 business days) | Standard Overnight (1 business day) |
|---|---|---|---|---|
| Up to $25.00 | N/A | $5.99 | $11.99 | $26.99 |
| $25.01 to $50.00 | N/A | $5.99 | $12.99 | $27.99 |
| $50.01 to $68.99 | N/A | $5.99 | $13.99 | $28.99 |
| $69.00 to $75.00 | N/A | $5.99 | $13.99 | $28.99 |
| $75.01 to $100.00 | Free | $5.99 | $14.99 | $29.99 |
| $100.01 to $150.00 | Free | $5.99 | $15.99 | $30.99 |
| $150.01 to $200.00 | Free | $5.99 | $16.99 | $31.99 |
| $200.01 to $300.00 | Free | $5.99 | $17.99 | $32.99 |
| $300.01 to $500.00 | Free | $5.99 | $18.99 | $33.99 |
For orders Over $500.00 please CALL for shipping costs.
Additional Fees
| Product | Item No. | Price | Max No.of Trays | Standard Ice Packs | Maximum Ice Packs |
|---|---|---|---|---|---|
| TK-7 Cooler | COOLER-TK7 | $7.00 | 2 | 2 | 4 |
| TK-16 Cooler | COOLER-TK16 | $7.00 | 5 | 4 | 6 |
| TK-20 Cooler | COOLER-TK20 | $7.00 | 12 | 5 | 8 |
| TK-23 Cooler | COOLER-TK23 | $7.00 | 15 | 6 | 10 |
| Saturday Delivery | 300-SATURDAYDELIVERY | $25.00 | N/A | N/A | N/A |
| Additional Ice Packs | 300-ICEPACK | $1.00 | N/A | N/A | N/A |
| Oversized Item Fee | OVERSIZED ITEM | $4.00 | N/A | N/A | N/A |
| Drop Ship Handling Fee | 300-HANDLINGFEE | $1.75 | N/A | N/A | N/A |
Pet Supplies 4 Less contracts with the following carriers:
- FedEx Ground
- Fed Ex Express
- United States Postal Service (USPS)
- UPS
Handling Fee
Effective October 1, 2011, each order processed through PetSupplies4Less.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.
Package Delivery Safety Notice
Pet Supplies 4 Less is not responsible for packages that are stolen or lost after delivery.
We do understand the stress and inconvenience of arriving home and discovering that your package has been stolen. Here are some tips to help safeguard your deliveries if you will not be there to receive them when they arrive.
- If allowed, have the package delivered to your workplace while you are there.
- Arrange to have your package delivered to a trusted friend, relative, or neighbor.
- Arrange for your packages to be signed for. If you wish to have signature required for delivery, please make a note in the comments section at the bottom of the checkout page.
- If necessary, you can have Pet Supplies 4 Less re-route undelivered packages redirected for an additional fee of $18 or you can personally use the carrier resources below:
- FedEx's Delivery Manager allows you to set a delivery time or redirect your package (for a fee), but will hold your package at a FedEx location for free.
- UPS My Choice allows you to set delivery instructions for your package (for a fee), or hold your package at a UPS location for free.
- United States Postal Service Package Intercept will, for a fee, redirect an undelivered package to your local post office or another domestic address.
If you have no other options, provide instructions in comment box about a less visible location where your package can be left.
To inquire about your order or for shipping questions call 877-813-7387, Monday-Friday 8am-5pm, Central Time or by email sales@PetSupplies4Less.com.